Refund Policy

At Feel Awesome, your satisfaction is our priority. We strive to provide you with high-quality skincare and haircare products. This Refund Policy outlines the terms and conditions for cancellations for purchases made on our website, https://feelawesome.in/ (the “Site”).

1. Cancellation Policy

We understand that sometimes plans change.

You may cancel your order within 24 hours of placing it for a full refund.

To cancel an order, please contact our customer service team immediately. You can reach us via email at ekmatoverseaspvtltd@gmail.com or by phone at +918789433378. Please be sure to provide your order number when you contact us.

Orders cancelled after the 24-hour window cannot be cancelled or refunded once they have been processed or shipped.

2. No Returns or Exchanges

Please note that we do not accept returns or offer exchanges on any products once they have been shipped. This policy is in place due to the nature of our products and for hygiene and safety reasons. All sales are final once an order has been shipped.

3. Refunds for Approved Cancellations

If your order cancellation is approved within the 24-hour window, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 – 7 business days.

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account again. Then contact your banking authority; it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at ekmatoverseaspvtltd@gmail.com.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately upon receipt, providing your order number and clear photos & video of the damage. We will assess the issue and arrange for a replacement of the same item or a full refund, including any applicable shipping costs.

5. Changes to This Refund Policy

Feel Awesome reserves the right to modify this Refund Policy at any time. We encourage you to review this policy periodically to stay informed about our refund practices. Your continued use of the Site and services after any changes signifies your acceptance of the updated policy.

6. Contacting Us

If you have any questions about this Refund Policy, your order, or need assistance, please contact us at:

Feel Awesome

EKMAT OVERSEAS PVT. LTD. 2ND FLOOR, THE PENTAGON BUILDING, HARMU BYPASS, VIP ROAD, RANCHI – 834002, JHARKHAND (INDIA)

Email: ekmatoverseaspvtltd@gmail.com
Phone: +91-87894-33378
Website: https://feelawesome.in/